Order dispatch and delivery
UK purchases should be delivered within 1 - 2 days after you've placed your order. International orders can take 7-12 days.
Courier Item Dispatch and Delivery
All orders made after 2pm will be dispatched the next working day.
All orders made before 2pm will be dispatched via your chosen method on the same day of purchase.
Royal Mail Dispatch and Delivery
All orders made after 2pm will be dispatched the next working day.
All orders made before 2pm will be dispatched via your chosen method on the same day of purchase.
Postage charges
Free shipping for UK mainland orders!
International orders: please contact us at sales@pkgreen.com before placing your order to find out and agree on postage charges. Postage will inevitably cost more than UK mainland orders, and won't be free.
Tracking
Tracking information will be supplied upon request. Please note it is the buyer's responsibilty to track the item.
Do you ship to my country?
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As well as the UK, we ship to the EU, USA, Canada and Australia.
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For EU, USA, Canada and Australia please contact us for quotes on delivery.
What do I do if I have not received my order?
Having been trading for a number of years and having shipped thousands of items we have a lot of experience dealing with orders not received.
The most common reason for non-delivery is if your order was too large to fit through your letterbox. Usually, these items are taken back to the delivery office for collection. Also, the postman/woman should have left a note with instructions on how to go about collection/redelivery, However there is the odd occasion where the postman does not leave a note. if this happens your first point of call should still be youre local sorting office, just take some id with yoy and they will be happy to help.
If youre parcel is not sitting in the sorting office then please contact us via email with your order number, item orderd and ammount paid.
Please not for Royal Mail services we are reuired to wait at last 3 weeks (21 days) until we can declare any parcels as lost and act on this. For International orders we are required to wait 6 - 7 weeks.
Customer Returns
In the event that you wish to return an item, we would like to hear from you first. Please drop us an email explaining why and we will do our best to sort out any problems that we can. If we cannot find a suitable solution we will forward our return information to you and issue you an item cost refund.
B2B Returns
In the event that you wish to return an order you may do so as long as it is in original packaging. As soon as the items come back to us we will issue you an item cost refund. Please note that there will be a 10% restocking fee on larger orders.
