Our Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
Product Description and Pricing
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. PK Green Enterprise Ltd cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product. Product images used on the website are for illustrative purposes only.
In the very rare event of a product price discrepancy, the purchase price of the product on the www.pkgreenshop.co.uk website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference.
For product items that are listed within the 99p deals and clearance categories, we may restrict the quantity per customer are allowed to put into the basket.
After you place an order on our website, you will receive communication from us delivered to your email address. Immediately after successful purchase, you will receive an order confirmation email. After we have dispatched your order, you will receive confirmation of dispatch.
Furthermore, we regularly communicate with all our customers via email. After your purchase, we may send important information regarding our website, review request for your purchase, news, interesting content and special offers via email. By placing an order on our website, you agree to receiving these emails. If at any point you wish to stop receiving our emails, please click the Unsubscribe link within an email you received, or alternatively contact us at email@example.com.
Order Confirmation and Payments
Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch. This will be confirmed by a despatch confirmation email. Customer enters into a contract only after the order has been physically dispatched from our warehouse.
PK Green Enterprise Ltd. reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.
In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order we will not be obliged to despatch the order. In addition there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer availabe, the payment is declined or because of a technical error.
If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card. All prices and charges on this site are in UK pounds. They include any VAT payable, and also include standard delivery charges for most addresses on mainland UK. We will contact you if the actual delivery charges are different to those included in the price shown on the web site. Please telephone for delivery prices outside mainland UK and in the north of Scotland.
Prices, offers and Products are subject to availability and may change before, but not after, we accept your Order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate. However an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your Order at any time up to the point we send you the Product(s). We will contact you where we become aware of an error and ask whether you wish to continue with your Order at the correct price or cancel it. If we do cancel your Order or do not accept your Order, you will receive a full refund of any charges paid in advance.
We reserve the right to change prices without notice. All Orders for Products received before prices are changed will be fulfilled at the price when the Order was received by pkgreenshop, other than in the case were an error is discovered when we will contact you to ask whether you wish to continue with your Order at the correct price or cancel it. Payment methods are as detailed on the web site and include most major credit and debit cards. Payment must be made in full prior to the despatch of the Product ordered. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you order over the telephone.
If there is a system error with your order (2 discounts applied on the same order) - discount has been applied under tier pricing and you have used another discount code at the checkout. Then, we reserve the right to cancel one of the discounts and request the difference to be paid before we ship the order or we can cancel the order.
If customer places many orders on the same day for items from 99p deals category or places multiple orders on the same day using same or different codes then we reserve the right to cancel some or all of the orders as such misuse is against our T&Cs.
Product Stock and Delivery
Our Product availability information is updated regularly but it is possible that in some instances a Product may become unavailable between updates. In such circumstances we will notify you as soon as possible and advise you of any suitable alternative Products for you to consider. You do of course have the option of a full refund of any amounts you have paid in advance. Please note that estimated days for delivery shown on the web site are based on working days excluding Saturday, Sunday and Bank Holidays. Prior to delivery, you may be contacted to agree a convenient delivery day for all products other than those sent via standard letter post. Standard delivery times are between 8 am and 5 pm Monday to Friday. Premium delivery arrangements may be available at a small extra cost. These include prearranged am and pm deliveries and Saturday deliveries. If you are interested in a premium delivery service please contact us for details. We do everything we can to meet the delivery dates specified. However, these cannot be guaranteed as occasionally deliveries may be affected by factors beyond our control e.g. traffic problems and vehicle breakdowns. In such circumstances we will inform you as soon as we become aware of an unexpected delay. We ask that you provide a telephone number where you can be contacted on the day of delivery in case unforeseen problems arise. All deliveries with the exception of Products sent by standard letter post require a signature on the delivery note to accept delivery and confirm the Product has arrived in an undamaged condition, unless you the customer has requested that the product is left without signature. We strongly recommend that you check the Product is complete and undamaged before signing. If you are not satisfied with the condition of the Product please advise the driver and refuse the delivery. If you sign for the Product the full shipment will be deemed to have been supplied in good condition and pkgreenshop will not accept any claim for shortages in delivery or obvious defects or damage to or breakages to the Products. If after agreeing a delivery date, we are unable to make the delivery due to the absence of someone to sign for the delivery you will be asked to pay any costs incurred to redeliver the products at a later time or date. Some of our Products are delivered direct from the supplier, subject to availability. Some are made to Order. Some can only be delivered to mainland UK addresses. For orders outside Mainland UK and outside UK there is additional delivery charge. Please contact us beforehand.
Product Cancellation and Returns
We are sure you will be delighted with your purchase. If however it is not exactly what you wanted then you have the right to cancel your Order at any time either before or up to 30 working days (excluding Saturdays, Sundays and Bank holidays) following the day the Product(s) was delivered. This does not include Products which have been personalised, business to business transactions or Products which were ordered to your specification. If you wish to cancel your Order you must notify us at firstname.lastname@example.org within the seven working days of delivery requesting that you would like to return the product. We will then issue instructions for returning the item. In all cases, your Product must be complete and in 'as new' condition. If you have opened the box to examine the Product you must have done so without damaging or marking the Product or packaging. The Product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories and literature you received with it. You, the customer will be liable for return delivery charges, however we can arrange the pick up if required. Our standard website prices include delivery within the price for most orders within Mainland UK. If you follow the above steps, we will issue you with a full refund for the cost of the Product and any standard delivery charge you may have paid to receive the product; next day, timed, Saturday or outside UK mainland additional delivery charges will not be refunded; you will be liable for return delivery charges. Refunds take up to 30 days to be credited to your payment card following receipt of the Product by pkgreenshop in ‘as new’ condition. All our Products have at least a one year manufacturer's warranty. Faults are very rare, but if you consider an item to be faulty please call or email us immediately. We may be able to help solve the problem over the phone. If the Product needs to be returned for inspection, please check with us how the item should be returned. In all cases we reserve the right to inspect the product and verify the fault. Faulty Products will be repaired or replaced. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Please always follow the manufacturer’s installation and aftercare instructions, as not doing so will invalidate the warranty. This returns policy does not affect your legal rights.
For Items returned where there is no fault, where the customer has decided to cancel the order for any reason we retain the right to apply a transaction charge to cover any reasonable costs incurred due to this cancellation. In certain situations and B2B transactions, a 15 - 20% restocking fee will apply which will be at the discretion of the company.
pkgreenshop takes its environmental obligations seriously and we recycle where ever possible. Electronic waste is one of the fastest growing waste areas and much of it can be recycled to make new consumer goods. With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations have required that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recycling. In order to assist customers in remembering that electronic goods can be recycled and therefore should not be placed in the general waste, many products of this type are now marked with a crossed out wheelie bin symbol. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Customers can find their nearest recycling points and helpful recycling tips for electrical goods by visiting www.recycle-more.co.uk.
Please note that pkgreenshop.co.uk uses Google Analytics to track order conversions on certain products.
Website Use and Errors
As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. PK Green Enterprise Ltd shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.
we try to keep most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Value Added Tax (VAT)
Final price at checkout includes VAT. For customers residing in Jersey and Guernsey, please note: any items purchased from the pkgreenshop website are inclusive of VAT. This is a UK registered website and we have no legal obligation to supply items with zero VAT.
Registration no: 05847600 - Registered in England. VAT: GB925352527
Address: Unit 26, Watery Lane Ind. Estate, Watery Lane, Willenhall WV13 3SU United Kingdom