Delivery
Free standard UK mainland delivery
We offer free standard UK mainland delivery for all orders (no minimum spend).
All orders are shipped by DPD and delivered within 1-2 working days.
Next working day delivery available
Within UK mainland, we offer a next day service (Mon-Fri) if your order is placed before 2pm.
There is a flat charge of £9 for next working day deliveries within UK mainland. Orders are shipped by DPD.
Delivery to UK Mainland
Standard 1-2 Day DPD Delivery
Free for all orders
Next Working Day DPD Delivery
All orders: £9
Same day dispatch if order placed before 2pm, Mon-Fri.
Delivery on the next working day (Mon-Fri).
Delivery to Scottish Highlands, All Islands, Northern Ireland, Jersey, Guernsey, Isle of Man
(3-4 working days after dispatch)
Orders up to £199.99 - £29
Orders over £200 - £89
Delivery to Belgium, Germany, Luxembourg, Netherlands, Austria, Czechia, Denmark, Finland, France, Ireland, Sweden, Switzerland
(4-6 working days after dispatch)
Up to £99.99 - £29.99
£100 - £199.99 - £49.99
£200 - £399.99 - £99.99
£400 - £699.99 - £149.99
Over £700 - £199.99
Delivery to Liechtenstein, Monaco
(4-6 working days after dispatch)
£79 (all orders)
Delivery to the rest of the world
For delivery to USA, Canada and UAE, visit www.pkgreen.com.
For other countries, please contact us.
When you can expect delivery
For standard free UK mainland delivery, we use DPD. You should receive your order within 1-2 working days. Tracking details will be available, and a signature may be required.
For next day delivery, you should receive your order on the next working day after dispatch (UK mainland addresses only). A signature may be required.
Please note: we do require a phone number for all orders. This is so that DPD can contact you if there are any issues in delivering your order.
What if I'm not in?
If you're not in, the delivery company will usually leave a card outlining the next steps, including how to re-arrange delivery. However, this may not always be the case as these cards aren't always available. Sometimes they may not leave a card and you may find your item at the local sorting office or local parcel shop.
There's always a chance that your parcel may have been left in a secure place outside your door, or with your neighbour.
My order hasn't arrived when expected!
We're really sorry to hear that. Here are some things you can do right now:
1. Check that we've dispatched your order - we should have sent you an email confirming dispatch. Also, you can login to your account (click 'Login' at the very top of this page) and check in your Order History.
2. Check you've provided the correct and complete address - you can check in your order confirmation email, or by logging in.
3. Check if the delivery man or woman has left a card - your item may have been too large for your letterbox. The item may be at the local sorting office or parcel shop.
4. Check if your item has been left in a secure place outside your premises, with your neighbours or other occupants at the delivery address.
What to do next...
If you've been left a card by DPD, you can re-arrange delivery or collect the order by following the steps on the card.
If you've waited more than 7 working days from dispatch of your order, please contact us. The buyer must contact us within 14 days of dispatch date so that we can take appropriate action. If the buyer contacts us after the 14 day period we will not be held responsible for the lost item.
Contacting us - what we will do
If your order hasn't arrived after 7 working days from dispatch of your order, please contact us. The buyer must contact us within 14 days of dispatch date so that we can take appropriate action. If the buyer contacts us after the 14 day period we will not be held responsible for the lost item.
We will either...
1. Arrange a replacement, provided you have confirmed in writing that you haven't received your order, and that you have checked with your neighbours, other occupants and the local sorting office or parcel shop.
2. Arrange a full refund if you wish.
Please note: DPD asks us to wait 2-3 weeks until claims can be made, therefore we retain the right to wait until 21 working days have passed before we send a replacement.
Cases of fraud are commonplace and on the rise. Therefore we have to report all lost items to DPD who may contact you to confirm the loss.
Which postcodes are outside UK Mainland?
Channel Islands JE, GY
Highlands, Islands & Remote Areas G83 0, G83 3, G83 7, G83 8, G83 9, G84 0, G84 4, G84 7, G84 8, G84 9, AB44, AB45, AB51, AB54, AB55, AB56, IV30, IV31, IV32, KW15, KW16, KW17, ZE1 0, ZE1 9, ZE2 9, ZE3 9, FK17, FK18, FK19, FK20, FK21, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV2 3 - IV2 7, IV1 1 - IV1 3, IV10 - IV28, IV3 5, IV3 6, IV3 8, IV36, IV4 7, IV40 - IV49, IV5 7, IV51 - IV56, IV6 7, IV63 , IV7 8, KW1 , KW10 - KW14, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, KA28 , PH17 - PH26, PH30 - PH44, PA20 - PA78, PH33, PH49, PH50, KA27
Northern Ireland BT
Isle of Man IM
Scilly Isles TR
