Delivery
Covid-19: delivery update
We are operating and shipping as normal.
Free standard UK mainland delivery
We offer free standard UK mainland delivery for all orders.
Next working day delivery available
Within UK mainland, we offer a next day service (Mon-Fri) if your order is placed before 2pm.
There is a flat charge of £9 for next working day deliveries within UK mainland.
Delivery to UK Mainland
Standard 2-4 Day Service
Free for all orders
Standard 2-4 Day Courier
Up to £99.99: £4
Over £100: Free
Next Working Day Courier
All orders: £9
Same day dispatch if order placed before 2pm, Mon-Fri.
Delivery on the next working day (Mon-Fri).
Delivery to Scottish Highlands, All Islands, Northern Ireland, Jersey, Guernsey, Isle of Man
(3-4 working days after dispatch)
Orders up to £199.99 - £29
Orders over £200 - £89
Delivery to Belgium, Germany, Luxembourg, Netherlands, Austria, Czechia, Denmark, Finland, France, Ireland, Sweden, Switzerland
(4-6 working days after dispatch)
Up to £99.99 - £29.99
£100 - £199.99 - £49.99
£200 - £399.99 - £99.99
£400 - £699.99 - £149.99
Over £700 - £199.99
Delivery to Liechtenstein, Monaco
(4-6 working days after dispatch)
£79 (all orders)
Delivery to the rest of the world
For delivery to USA, Canada and UAE, visit www.pkgreen.com.
For other countries, please contact us.
When you can expect delivery
For standard free UK delivery, we normally use standard post or courier. You should receive your order within 1-5 days. This service may not be trackable
For standard courier delivery, you should receive your order in 2-3 days. Tracking details are available. A signature will be required.
For next day delivery, you should receive your order on the next working day after dispatch (UK mainland addresses only). A signature will be required.
Please note: we do require a phone number for all orders sent by courier, and for all orders above £30. This is so that the shipping courier company can contact you if there are any issues in delivering your order.
What if I'm not in?
If you're not in, the delivery company will usually leave a card outlining the next steps, including how to re-arrange delivery. However, this may not always be the case as these cards aren't always available. Sometimes they may not leave a card and you may find your item at the local sorting office. The item will be kept at the local sorting office for 2-3 weeks.
There's always a chance that your parcel may have been left in a secure place outside your door, or with your neighbour.
My order hasn't arrived when expected!
We're really sorry to hear that. Here are some things you can do right now:
1. Check that we've dispatched your order - we should have sent you an email confirming dispatch. Also, you can login to your account (click 'Login' at the very top of this page) and check in your Order History.
2. Check you've provided the correct and complete address - you can check in your order confirmation email, or by logging in.
3. Check if the delivery man or woman has left a card - your item may have been too large for your letterbox. Sometimes Royal Mail may not leave a card and you may find your item at the local sorting office. The item will be at the local sorting office for 2-3 weeks.
4. Check if your item has been left in a secure place outside your house, with your neighbours or other occupants at the delivery address.
5. If you've chosen a Courier option, contact us and we'll track the order for you for more information regarding delivery status.
What to do next...
If you've been left a card by the Postman or Postwoman, you can re-arrange delivery by following the steps on the card. For Royal Mail orders, delivery can be re-arranged by phone or computer. Check the Royal Mail re-delivery page for more information. Please check with the other occupants in the house, your neighbours; also at the local sorting office.
If you've waited more than 7 working days from dispatch of your order, please contact us. Buyer must contact us within 14 days of dispatch date so that we can take appropriate action. If the buyer contacts us after the 14 days period we will not be held responsible for the lost item.
Contacting us - what we will do
If your order hasn't arrived after 7 working days from dispatch of your order, please contact us. Buyer must contact us within 14 days of dispatch date so that we can take appropriate action. If the buyer contacts us after the 14 days period we will not be held responsible for the lost item.
We will either...
1. Arrange a replacement, provided you have confirmed in writing that you haven't received your order, and that you have checked with your neighbours, other occupants and the Royal Mail delivery office.
2. Arrange a full refund if you wish.
Please note: Royal Mail asks us to wait 21 working days until claims can be made, therefore we retain the right to wait until 21 working days have passed before we send a replacement.
Cases of fraud are commonplace and on the rise. Therefore we have to report all lost items to Royal Mail who may contact you to confirm the loss.
Which postcodes are outside UK Mainland?
Channel Islands JE, GY
Highlands, Islands & Remote Areas G83 0, G83 3, G83 7, G83 8, G83 9, G84 0, G84 4, G84 7, G84 8, G84 9, AB44, AB45, AB51, AB54, AB55, AB56, IV30, IV31, IV32, KW15, KW16, KW17, ZE1 0, ZE1 9, ZE2 9, ZE3 9, FK17, FK18, FK19, FK20, FK21, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV2 3 - IV2 7, IV1 1 - IV1 3, IV10 - IV28, IV3 5, IV3 6, IV3 8, IV36, IV4 7, IV40 - IV49, IV5 7, IV51 - IV56, IV6 7, IV63 , IV7 8, KW1 , KW10 - KW14, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, KA28 , PH17 - PH26, PH30 - PH44, PA20 - PA78, PH33, PH49, PH50, KA27
Northern Ireland BT
Isle of Man IM
Scilly Isles TR
