Delivery

Covid-19: delivery update

We are operating and shipping as normal.

Due to the high volume of orders we are processing, there may be a slight delay in dispatch of orders.

Due to the high volume of deliveries that our couriers are making, deliveries may be slightly delayed.

 

Free standard UK mainland delivery

We offer free standard UK mainland delivery for all orders.

You can also collect your order

We're based at Unit 26, Watery Lane Ind Est, Watery Lane, Willenhall, WV13 3SU

All we ask is that you contact us to arrange a time.

You can also call us on 01902 607555.

 

Delivery to UK Mainland

Standard 2-4 Day Service

Free for all orders

Standard 2-3 Day Courier

Up to £99.99: £3.99

Over £100: Free

Next Working Day Courier

Up to £199.99: £6.99

Over £200: Free

Saturday delivery - £17.99


Please note: Our Saturday delivery service is for UK mainland only. We may be unable to offer the service for extremely large items (over 60 x 60 x 60 cm).

Delivery to Isle of Wight (part of UK Mainland)

Orders up to £29.99: Free delivery

Over £30 (courier charge): £14.99

Expedited courier (2-3 Working Days): £19.99

 

Delivery to Scottish Highlands, All Islands and Northern Ireland

(2-5 working days after dispatch)

Orders up to £9.99 - £1.99

£10 - £19.99 - £2.99

£20 - £49.99 - £14.99

£50 - £99.99 - £29.99

£100 - £199.99 - £49.99

Over £200 - £89.99 (courier)

Delivery to Germany, Netherlands, Belgium, Luxembourg

(3-7 working days after dispatch)

Up to £9.99 - £2.99

£10 - £19.99 - £3.99

£20 - £49.99 - £9.99

£50 - £99.99 - £17.99

£100 - £199.99 - £29.99

Over £200 - £89.99 (courier)

 

Delivery to Ireland, Italy, France

(3-7 working days after dispatch)

Up to £9.99 - £2.99

£10 - £19.99 - £3.99

£20 - £49.99 - £13.99

£50 - £99.99 - £21.99

£100 - £199.99 - £36.99

Over £200 - £89.99 (courier)

 

Delivery to the rest of the European Union

Up to £9.99 - £2.99

£10 - £19.99 - £3.99

£20 - £49.99 - £19.99

£50 - £99.99 - £29.99

£100 - £199.99 - £49.99

Over £200 - £89.99 (courier)

Delivery to the rest of the world

Up to £9.99 - £2.99

£10 - £19.99 - £3.99

Over £20 - please contact us

 

When you can expect delivery

For standard free UK delivery, we normally use standard post or courier. You should receive your order within 1-5 days. This service may not be trackable

For standard courier delivery, you should receive your order in 2-3 days. Tracking details are available. A signature will be required.

For next day delivery, you should receive your order on the next working day after dispatch (UK mainland addresses only). A signature will be required.

Please note: we do require a phone number for all orders sent by courier, and for all orders above £30. This is so that the shipping courier company can contact you if there are any issues in delivering your order.

What if I'm not in?

If you're not in, the delivery company will usually leave a card outlining the next steps, including how to re-arrange delivery. However, this may not always be the case as these cards aren't always available. Sometimes they may not leave a card and you may find your item at the local sorting office. The item will be kept at the local sorting office for 2-3 weeks.

There's always a chance that your parcel may have been left in a secure place outside your door, or with your neighbour.

 

My order hasn't arrived when expected!

We're really sorry to hear that. Here are some things you can do right now:

1. Check that we've dispatched your order - we should have sent you an email confirming dispatch. Also, you can login to your account (click 'Login' at the very top of this page) and check in your Order History.

2. Check you've provided the correct and complete address - you can check in your order confirmation email, or by logging in.

3. Check if the delivery man or woman has left a card - your item may have been too large for your letterbox. Sometimes Royal Mail may not leave a card and you may find your item at the local sorting office. The item will be at the local sorting office for 2-3 weeks.

4. Check if your item has been left in a secure place outside your house, with your neighbours or other occupants at the delivery address.

5. If you've chosen a Courier option, contact us and we'll track the order for you for more information regarding delivery status.

What to do next...

If you've been left a card by the Postman or Postwoman, you can re-arrange delivery by following the steps on the card. For Royal Mail orders, delivery can be re-arranged by phone or computer. Check the Royal Mail re-delivery page for more information. Please check with the other occupants in the house, your neighbours; also at the local sorting office.

If you've waited more than 7 working days from dispatch of your order, please contact us. Buyer must contact us within 14 days of dispatch date so that we can take appropriate action. If the buyer contacts us after the 14 days period we will not be held responsible for the lost item.

 

Contacting us - what we will do

If your order hasn't arrived after 7 working days from dispatch of your order, please contact us. Buyer must contact us within 14 days of dispatch date so that we can take appropriate action. If the buyer contacts us after the 14 days period we will not be held responsible for the lost item.

To contact us, you can use our contact form, email us at sales@pkgreen.com, or call us on 01902 607555 (9am to 5pm, Monday to Friday).

We will either...

1. Arrange a replacement, provided you have confirmed in writing that you haven't received your order, and that you have checked with your neighbours, other occupants and the Royal Mail delivery office.

2. Arrange a full refund if you wish.

Please note: Royal Mail asks us to wait 21 working days until claims can be made, therefore we retain the right to wait until 21 working days have passed before we send a replacement.

Cases of fraud are commonplace and on the rise. Therefore we have to report all lost items to Royal Mail who may contact you to confirm the loss.

 

Which postcodes are outside UK Mainland?

Channel Islands JE, GY

Highlands, Islands & Remote Areas G83 0, G83 3, G83 7, G83 8, G83 9, G84 0, G84 4, G84 7, G84 8, G84 9, AB44, AB45, AB51, AB54, AB55, AB56, IV30, IV31, IV32, KW15, KW16, KW17, ZE1 0, ZE1 9, ZE2 9, ZE3 9, FK17, FK18, FK19, FK20, FK21, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV2 3 - IV2 7, IV1 1 - IV1 3, IV10 - IV28, IV3 5, IV3 6, IV3 8, IV36, IV4 7, IV40 - IV49, IV5 7, IV51 - IV56, IV6 7, IV63 , IV7 8, KW1 , KW10 - KW14, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, KA28 , PH17 - PH26, PH30 - PH44, PA20 - PA78, PH33, PH49, PH50, KA27

Northern Ireland BT

Isle of Man IM

Scilly Isles TR