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30 day no-hassle returns policy
At PK Green, we are sure that you’ll be delighted with your purchase. However, we do know that you may wish to return an item. PK Green offers a 30 day no-hassle returns policy on all orders for your peace of mind (T & C's apply). This applies to UK mainland customers only.
We do ask that you contact us before returning an item, so everything goes smoothly.
Our returns address is:
PK Green Enterprise Ltd - Returns Department
Unit 26, Watery Lane Industrial Estate
What is the returns process?
1. If you wish to return an item, please contact us within 30 days of delivery of your item.
2. We will reply to your returns request as soon as possible. Please don't return the item until you hear from us.
3. If there is no fault with the item, it should be returned complete, within its original packaging, and in an unused condition. For large size items, customer will need to arrange their own returns or we can arrange it at a cost price. In certain situations and B2B transactions, a 15 - 20% restocking fee will apply which will be at the discretion of the company.
4. This applies to UK mainland customers only.
5. Following return, a refund will be processed via the original payment method as soon as possible.
What if my item is faulty?
We're so sorry to hear that. The same procedure will apply as above. Please contact us and we will advise you of the next steps.
What if I have received the wrong item?
Please accept our apologies for the error. Contact us and we'll make it right.
If you wish to return personalised items or personalised lamps, the cost of personalisation will be deducted from the refund. The cost of personalisation varies from item to item, and depends on the artwork itself. It will be at our discretion.
You can use the form below to contact us.
Super quick delivery and excellent service.
We have used PK Green countless times, and their lamps always work wonders at our events.
- David W.
The personalised spheres look amazing!
They add another dimension compared to regular lamps and work great with our company logo.
- Paulette L.
I was very impressed by PK Green's customer service.
I had a few issues with my order, but they went above and beyond to resolve them. Couldn't be happier!
- Tom B.
The customised lamps you produced were exceptional.
Everyone was talking about them. They certainly made an impression and will help us get more clients.
- Abigail C.
Thank you for the great service.
The service you provided was just as personal as the personalised light boxes!
- Fiona H.
Excellent quality lights.
They are robust and have withstood the test of time - even outdoors. Would definitely recommend.
- Mark R.