At PK Green, we're proud of our premium quality items
Each of our products is designed with quality in mind. Many of our products are exclusively manufactured for us, so we go through several iterations in the design of our products to ensure they're of the best quality out there.
Once we're confident we've got a great product, we extensively field-test it to ensure it's built to last. Testing durability, battery life, finishing and more.
Afterwards, we listen to our customers' opinions through reviews, phone calls, surveys and emails - and continue to improve our products so that they meet and exceed our customers' needs.
We continue this process for life - each PK Green product is an iteration.
Each product is backed by our standard 1 year guarantee
Our standard 1 year guarantee gives you complete peace of mind. If your product stops working or doesn't work as it should (of course, allowing for things like wear and tear as mentioned in the small print below) - simply contact us within a year and we'll send you a replacement, or give a full refund.
Free extended 2 year guarantee
You can get our extended 2 year guarantee by subscribing to our mailing list (there is a subscription link on the bottom of every page). The guarantee will remain active as long as you are subscribed to the newsletter. Guarantee period is 24 months from date of purchase, as long as you are subscribed to the mailing list.
Guarantee conditions (for all guarantees)
Guarantee does not cover against weather damage, misuse, wear and tear.
Lead-acid batteries (such as in solar kits) are not covered under this guarantee. Outdoor solar products should not be left outside in autumn/winter in freezing conditions.
Guarantee applies to products purchased on www.pkgreenshop.co.uk and does not apply to PK Green products purchased from other websites or marketplaces.
Guarantee does not apply to products which are no longer available for sale or have been discontinued.
We will do our best to fulfill the guarantee by replacing the required part or by sending a replacement. If the exact replacement is not available, we are happy to substitute it with a suitable alternative product at our discretion. In the unlikely event of the spare parts not being available, we may give you a reimbursement.